What is a virtual PBX phone system?
In today’s modern world technology is advancing at an alarming rate, some
people fear it while others embrace it. Small to medium sized businesses are
continuously reducing the gap between themselves and much larger corporations.
A virtual PBX (private branch exchange) phone system allows these small to
medium sized businesses to take advantage of the latest technology without a
large initial financial outlay.
A virtual PBX phone system is a fully functional business phone system that is
delivered over the Public Service Telephone Network (PSTN) and/or the internet.
Instead of purchasing expensive PBX hardware and/or software and then have it
installed on your premises, as is the case with Customer Premise Equipment
(CPE), you subscribe to a virtual PBX service provider, allowing you to take
advantage of LOW setup costs. Also a Virtual PBX system is able to grow as your
business grows, allowing you to handle higher call volumes and provide more
call features through package upgrades. The virtual PBX phone systems available
from Business Phone Systems Direct are hosted on our secure servers and leased
out to you at a monthly cost depending on the type of package you require.
Business Phone Systems Direct specialise in providing small to medium sized
companies with AFFORDABLE virtual PBX phone systems. Depending on which virtual
PBX package you opt for, we offer a whole host of features that would normally
only be available through a substantial capital investment. Virtual PBX phone
systems are the ideal solution if you want most, if not all the features of a
more traditional and more expensive PBX phone system without the headaches. For
instance you would need no technical and maintenance support because everything
is located on our secure servers.
Virtual PBX phone systems allow companies to:
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Project a consistent, professional and more established company image however
large or small they may be.
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Have one unified number for office phones, mobile/cell phones, fax machines,
and pagers.
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Take advantage of high-specification PBX features such as personal and company
voicemail.
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Voicemails can be sent by email or web download.
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Provide their customers and employees with information 24/7
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Automate tasks such as order taking, job processing, delivery tracking, caller
pre-qualifying etc.
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Gain real time access to their virtual PBX through the web.
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Provide an auto attendant/IVR (Interactive Voice Response) service 24/7 without
the need for a separate IVR system
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Take advantage of low initial start-up costs because there is no initial PBX
hardware and/or software to buy.
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Minimise technical support and upgrade costs.
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Take advantage of ‘Follow-Me Calling’
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Set up Automatic Call Distribution (ACD) queues to connect callers to specific
groups.
Many, many small to medium sized businesses are taking advantage of this
virtual PBX technology because it allows them to compete with larger companies
on a much more level playing field at a cost that is affordable to them.
Projects and Functions
Using our virtual PBX, our customers have been able to offer:
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One-off marketing campaigns using our PBX to handle multiple inbound calls.
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Professional IVR messaging for product guidance and advice.
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Voice recording of customer details with the voicemails delivered by email.
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A data collection service by diverting campaign calls into our call centre.
What to do next
Why not give us a call on 0870 055 6920 or drop us an email to
ivr@businessphonesystemsdirect.co.uk and one of our consultants will be happy
to discuss your requirements. Or alternatively complete the contact enquiry
form below.