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Product Returns:
At Business Phone Systems Direct we pride ourselves on providing our customers
with a wide selection of superior quality products. However, it is occasionally
necessary to return or exchange an item that you have purchased from us. To
ensure that we can offer you the best service and deal with your return
promptly, please telephone the customer service department on 0844 474 0880.
Please note: The returning of goods is the responsibility of the
customer. It is advisable to insure any products to be returned as Business
Phone Systems Direct cannot be held responsible for any items that are damaged
while in transit back to us. A valid "returns number" must accompany all
returns in all instances. This returns number must be obtained from the
customer services team. Failure to include this will result
in a delay with the processing of your return. We strongly recommend that you
use a recorded delivery service that provides you with proof of receipt, for
added security and peace of mind. If you don’t accurately follow the procedure
outlined above, your return may take longer to process or even be rejected when
it is received by us.
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