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>> PBX Wizard
PBX Wizard:
Choosing the correct phone system can be a daunting task. Let our team help you, after all, we work with phones systems every day.
Simply answer as many of the questions below as you can and click the send button at the end of the page. If there is something you are unsure about, simply add that to the notes section.
What happens next?
What we will do is look at your responses an contact you with our recommendations.
I want a quote now!
We endeavour to respond to each enquiry the same business day whenever possible. If that’s not fast enough, please just call on 0844 474 0880.
Contact Details:
Please complete the form below, and press send. We'll get back to you as soon as possible.
Your Name: (required)
Company Name:
Telephone Number:
Email Address:
How should we contact you?
Email
Telephone
External Lines:
How many phones lines (or channels) will you need the system to support?
Analogue
Analogue lines are standard telephone lines, typical in smaller or older businesses.
ISDN2
ISDN2 offers features such as call divert back out of your system. One ISDN2 line provides two consecutive channels (phone lines). Enter the number of channels you need.
ISDN30
Each ISDN30 line supports up to 30 channels (or lines). A minimum of 8 channels is active on each line. Enter the number of channels you need.
VoIP
Are you looking to make calls over the internet or between two company offices? VoIP is also very cost-eefective for home or remote workers.
Do you expect to add significantly more lines in the next two years?
Planning for future company growth is very important. An idea of the rate of system growth helps identify the correct size of phones system.
Phone Extensions:
How many phones, faxes and other telecoms devices will be attached to the system?
How many telephones will you connect to the system?
How many telephones do you forsee needing in two years time?
As with the external lines, it is useful to predict the growth of the system.
How many faxes and other such devices will you connect to the system?
How many faxes and other such devices do you forsee needing in two years time?
Telephone Features:
What features are you looking for on your telephone handsets?
How many telephones should have a display?
Display phones are useful and offer offer many advanced features but are slighly more expensive then standard telephones.
How many telephones need a headset socket?
How many cordless (DECT) handsets do you need?
DECT telephones are excellent for handling calls for those who are not office based, or who are usually away from their desks. Think of your support or maintenance staff, or managers who are roaming the offices, in and out of meetings.
How many corded headsets do you need?
How many cordless headsets do you need?
System Features:
What features are you looking for on your telephone system?
Voicemail:
Music on hold:
Custom on-hold messages:
Automated Attendent:
An auto-attendent is useful for directing calls by allowing the user to select "1 for Accounts, 2 for Sales" etc.
Call Queues:
Call queues are useful for busy departments such as sales or support.
Call centre features (caller monitoring, and coaching):
You don't need a call centre to need call centre features. Sales and support teams as well as other busy departments can benefit greatly from features such as call monitoring and call coaching (where managers can listen to a call and advise or intercept).
Call Recording:
Are there any other features you are looking for?
Other Services:
What other telecoms or IT services could we offer you?
A call answering service?
Our call centre can answer your calls when you are unavailable, presenting a professional image to any size of company.
Interactive Voice Response?
Allow us to handle your support or business calls through our hosted IVR system.
Typical uses include:
Automated account payment systems
Customer account information
Customer market surveys
Virtual receptionists
Order status and tracking
Voicemail services
For further information on our IVR services, please
click here
.
Call centre solutions:
Business Phone Systems Direct have years of experience in establishing call centres for our customers.
IT Services:
Intramation is our preferred supplier of IT and Telecoms services. If there are any other IT or telecoms projects we can assist with, please make a brief note here.
VoIP Telephones:
By using VoIP telephones, you can simply plug your handset into your data network without needing to run a second telecoms cabling infrastructure.
How many VoIP telephones do you require?
How many PC based telecoms (softphones) will you be using?
How many remote or home-workers do you have?
Remote or home-workers can benefit significantly from VoIP telephones. They can pick up the telephone at home and the phone system at the office processes the call. Calls costs are then routed through the company, and their desk extension is simply diverted externally.
Computer Interaction:
PC-based workers can benefit from the interaction between their telephone and their PC. All those features that require special "phone codes" to work suddenly become available at the click of a mouse. Voicemail can be delivered by email. Customer information opens up when a customer calls. Busy extensions are displayed on-screen. The benefits are endless.
Would you like PC-telecoms integration?
How many computer based users do you have?
Timescale:
What is your approximate buying timescale?
A.S.A.P.
2 weeks:
1 month:
Other:
Installation:
Installation:
Would you require installation by our highly experienced team of telecoms engineers?
Existing Phone System:
Do you have an existing telephone system to replace? Please enter the model if known.
Manufacturer:
Manufacturer:
Do you have a preference for a particular manufacturer or telephone system?
Notes:
Notes:
Is there anything else we need to know, or anything you were unsure of? Please rest assured that this is simply a tool to help us to help you and you are under no obligation what-so-ever.