IVR’s are powerful tools at reducing customer wait time, automating processes
and providing flexible and costs effective 24/7 services.
Now, using our powerful IVR platform, you can offer full SMS text
integration with your IVR.
How does it work?
A typical IVR offers customer interaction through a touch-tone phone. The IVR
platform from Business Phone Systems Direct allows the customer the option to
text in their command to a predetermined short code. The IVR captures their
mobile number and uses this to respond.
What applications would this work for?
Just as a standard IVR can be used for services such as account balances,
responding to promotions and registering interest in a product or catalogue, an
SMS enabled IVR can be more flexible and engaging. Simply ask your customer to
text in their account number or promotional code for an instant response, any
time, any where.
Is it secure?
The SMS IVR is just as secure as a standard IVR. We can validate against just
the details the customer sends, and even the mobile phone they text from.
What next?
We can help to improve and modernise your existing call handling procedures or
we can provide a complete ‘from scratch’ IVR solution that is tailor made to
your own individual requirements.
Business Phone Systems Direct offers its clients two options for the
implementation of a fully featured IVR system.
Option 1 - Customer Premise Equipment (CPE)
This is equipment that is purchased or leased by a customer and is then
located, hosted and maintained at the customers site. Our consultants will
liaise with the customer to discuss all their requirements and assess their
existing technical infrastructure before designing a system that meets with
their approval.
Option 2 - IVR Hosting
If a customer prefers not to host an IVR system on their premises, is
restricted by location, lacks IT support or quite simply cannot withstand the
initial financial outlay required for outright purchase, then Business Phone
Systems Direct can provide a remote IVR hosting solution tailored to a
company’s requirements. This option is particularly attractive for small to
medium sized businesses who wish to take advantage of a fully featured
Interactive Voice Response system, with a vastly reduced initial capital
outlay, as well as eradicating the need for system IT maintenance, and support.
To speak to a consultant and to discuss your requirements then please email
ivr@businessphonesystemsdirect.co.uk with your contact details and one
of our representatives will contact you. Or alternatively call 0870 055 6920
and ask to speak to an IVR advisor, or complete the form below.