IVR’s are powerful tools at reducing customer wait time, automating processes
and providing flexible and costs effective 24/7 services.
Now, using our powerful IVR platform, we can offer full Skype integration with
your IVR.
What does this offer me?
Send calls from your IVR directly to home or remote offices with no call costs!
With a typical IVR, any calls leaving the IVR will incur charges if they are
routed over the public phone network. Skype-to-Skype calls are free.
Can I have this on any IVR?
The Skype module can be added to either our hosted or customer-premise IVR’s.
Do I have to answer calls at my PC?
No, with our tested DECT-style handsets, you can have a wireless phone in your
home or office that acts just as a normal phone.
What next?
We can help to improve and modernise your existing call handling procedures or
we can provide a complete ‘from scratch’ IVR solution that is tailor made to
your own individual requirements.
Business Phone Systems Direct offers its clients two options for the
implementation of a fully featured IVR system.
Option 1 - Customer Premise Equipment (CPE)
This is equipment that is purchased or leased by a customer and is then
located, hosted and maintained at the customers site. Our consultants will
liaise with the customer to discuss all their requirements and assess their
existing technical infrastructure before designing a system that meets with
their approval.
Option 2 - IVR Hosting
If a customer prefers not to host an IVR system on their premises, is
restricted by location, lacks IT support or quite simply cannot withstand the
initial financial outlay required for outright purchase, then Business Phone
Systems Direct can provide a remote IVR hosting solution tailored to a
company’s requirements. This option is particularly attractive for small to
medium sized businesses who wish to take advantage of a fully featured
Interactive Voice Response system, with a vastly reduced initial capital
outlay, as well as eradicating the need for system IT maintenance, and support.
To speak to a consultant and to discuss your requirements then please email
ivr@businessphonesystemsdirect.co.uk with your contact details and one
of our representatives will contact you. Or alternatively call 0844 474 0880
and ask to speak to an IVR advisor, or complete the form below.