For most small to medium sized companies the thought of investing in a fully
featured IVR system can quite simply be too much, Business Phone Systems Direct
offer an IVR hosting solution that is affordable, feature rich and maintenance
free. With IVR hosting there is no need for a large initial financial
investment; all the necessary IVR hosting hardware is located at our secure
premises. This also eradicates the need for on-site maintenance and support,
leaving all the worries to us at Business Phone Systems Direct. We will work
with you to ascertain your company’s individual IVR needs, enabling us to
configure our IVR hosting systems to your own company. Typically all that is
payable is a monthly IVR hosting subscription fee*.
Major Benefits of IVR Hosting
-
With IVR hosting there is no large initial financial outlay
-
One easily affordable monthly fee*
-
A good IVR system reduces call handling costs
-
Provides 24 x 7 availability to customers and employees
-
Is configured to suit a company’s own individual requirements
-
Allows employees to concentrate on more important matters
-
Access to daily call reports
-
Promotes a consistent professional image of your company
-
With IVR hosting solutions there is no need for on-site maintenance/support
-
With Hosted IVR solutions there is no programming or integration required
-
Call diversion to our in-house call centre, direct to your office, any remote
office, or to an email-enabled voicemail box
-
Payment collection details sent securely in real-time where appropriate
Common IVR Hosting Questions
I already have an in house IVR system, so how can I benefit from your IVR
hosting solution?
An IVR hosting solution from Business Phone Systems Direct is designed
specifically with the needs of your business in mind. Also an IVR hosting
solution from Business Phone Systems Direct provides clients with call handling
and routing capabilities, which are normally only available with the most
expensive IVR (CPE) systems, as well as real time call logging and reporting
abilities.
We are only a small company, how would we benefit from IVR hosting?
This is a question that has been asked many times and quite simply the answer
is; IVR hosting provides your company with an AFFORDABLE tailored solution. IVR
hosting allows small companies to take advantage of technology normally only
associated with much larger corporations, allowing them to handle calls more
efficiently and by letting their already busy employees concentrate on more
important matters. You would never miss another call and would require no
technical staff to maintain the system. In fact IVR hosting is the ideal
solution for any small company wanting to promote a consistent, professional
company image. Business Phone Systems Direct specialise in providing small to
medium sized companies with IVR hosting solutions that are both practical and
affordable.
Do I have to buy the IVR hosting equipment?
The resounding answer to this question is ‘NO’. All of our IVR hosting
solutions are hosted on the Business Phone Systems Direct IVR hosting network
and do not require you to purchase any equipment.
Why should I choose a Business Phone Systems Direct IVR hosting solution?
Business Phone Systems Direct has, through its preferred supplier, Intramation Ltd over
eight years in the IT and communications industry. We have built a reputation
that is second to none, proven by the amount of repeat and referral business we
receive from existing clients. We have built and installed a wide range of IT
and communications systems for an extremely broad range of industries. All of
our IVR hosting solutions are designed and hosted to provide the very highest
level of support and service to your customers. Business Phone Systems Direct
can, along with our preferred supplier, Intramation Ltd, centralise all your
communications, IVR, IT and web design needs, providing you with a totally
unique service that is driven by knowledge, experience and customer
satisfaction.
The IVR hosting design process
For all of our IVR hosting solutions, our experienced team works with the
customer through a three phase IVR design process.
-
Our team will begin by assessing your needs for IVR. They will ask you a series
of questions designed to determine your own individual business requirements.
-
Then Business Phone Systems Direct will develop and test aspects such as: call
flow, application parameters, data and call routing, and security measures that
are built in to encrypt data.
-
Once your IVR hosting solution goes live, you will be allocated an IVR hosting
account manager, who will be your single point of contact regarding your
specific IVR hosting solution.
How will the calls be handled?
What Next?
To speak to a consultant about an affordable IVR hosting solution for your
business, and to discuss your requirements then please email
ivrhosting@businessphonesystemsdirect.co.uk with your contact details and one
of our representatives will contact you. Or alternatively call 0870 055 6920
and ask to speak to an IVR advisor, or complete the form below.
*The final fee payable is dependable on your chosen tailored solution and may
incur call charges.