Telephone Payments and Card Payments by IVR
“fully integrated solutions for accepting payments by telephone”
Case Studies
 Anglian Water – balance enquiries and payments
 Britannia Home Entertainment – balance enquiries and payments
 Excel Parking - 24/7 payment for parking offences
 Internet Telecoms - call routing and sales
We offer fully integrated telephone payment systems, and telephone service solutions. Our systems are hosted in Doncaster, UK and fully managed by our preferred supplier Intramation Ltd.
Our IVR platform accepts calls either from your phone system or directly on a dedicated number. We greet the customer with voice prompts recorded specifically for you, and take the caller through a number of options. At the end of the call, any payments taken are automatically debited and a transaction record created.
If the call fails for any reason, we can have a number of options, including redirecting the call to our call centre, your offices or playing a pre-recorded message.
There are often no or little setup fees, and revenue sharing IVR’s are also available, depending on the final application. As we host our own platform, the IVR is fully maintained, cost effective and very quick to set up.
Typical Applications:
- Payment collection – fixed or variable amounts
- Balance queries
- Customer surveys
- Membership services
- Ticket booking
Why Use the BPSD IVR:
- 24/7 availability
- Reduce transaction costs by up to 90%
- Increase the number of lines without increasing your call centre head-count
- Secure transactions and instant reporting
- Backed by a IT team to provide almost any integration into your systems
Features:
- Take payments direct by telephone
- Direct calls into the IVR from your telephone system or with a dedicated number. We can arrange 0845, 0871 and 090 numbers as required
- Accepts account enquiries from your systems in real-time or batch updates
- Automatic reporting of all transactions by email
- Daily IVR transaction reports
- Dedicated IVR designers and engineers
- Calls can be transferred out of the IVR to your company or to our UK call centre
- SMS text messaging to your callers for balance updates, transaction confirmation or receipts
- Optional call recording for caller verification
- The IVR can be hosted by us or purchased outright
- Portability - In most configurations, the IVR can be uplifted from our servers to be installed at your site
Experience:
Our wide portfolio of IT and telecoms services allows us to provide a complete IT and telephony solution to companies on a national level. Our powerful Intel-based IVR system is built on lead-edge telecoms technology to offer a flexible, stable, and extremely reliable platform.
Key Contact:
Key Contact is our approved call centre, based in Doncaster, South Yorkshire. This enables us to offer the flexibility to handle calls on your behalf directly from the IVR with trained sales and customer service agents. Previously our agents have handled:
- Failed card transactions
- Fall-out conditions, where the user opts to leave the IVR and speak to an agent
- Direct sales
- Customer service queries
|