Business Phone Systems Direct: TeleVantage Call Classifier
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TeleVantage Call Classifier v3
TeleVantage Call Classifier v3
TeleVantage Call Classifier is a powerful tool for providing agents with detailed caller information from any database or web site, and automatically handling calls based on who is calling. TeleVantage Call Classifier can identify incoming calls based on DID, Caller ID, Account Code, Call Notes, or Custom Data Variables. When a call arrives, data can be fetched from your company's ODBC database or comprehensive profile information can be retrieved from ThinkDirectMarketing Inc.'s (TDMI) extensive DigitalDATA service. Information retrieved can them be displayed to agents in the TeleVantage Call Monitor via a screen pop. You can even send call data as a query to any web URL and generate a browser screen pop with the results. TeleVantage Call Classifier enables you to provide better customer service by empowering your agents with the origin of the lead source or the relevant promotion before they answer the call.
It's important to get the right call to the right agent quickly. By creating business rules, you can have TeleVantage Call Classifier intelligently route the call and enhance call information before it reaches an agent. Insert the name of the product the caller is inquiring about based on DID, change caller priority in a call center queue or automatically route calls to regional agents based on area code, and more. TeleVantage Call Classifier can even prompt the caller to enter additional information such as zip code or customer number, then handle the call accordingly.
TeleVantage Call Classifier comes with several sample configurations that let you turbo-charge your call center performance right out of the box. Use the supplied DID to Caller ID, Agent routing via area codes or TDMI Digital Data configurations as references for designing your own.
TeleVantage Call Classifier is easy to set up, use, and expand to meet your call center's specific requirements. TeleVantage Call Classifier is a powerful way to improve your customer service and increase your competitive advantage.
Price: £1010.00 (£1212.00 incl VAT) excl. VAT
Typical lease price per month over 36 months
(click for more information):
£36.41
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